Name: MossElixir™ Gentle Cream Cleanser
Brand: Bionera UK
SKU: 1-CL_103-14-EN-01
Price: 27.9 GBP
Availability: InStock

Question 1

How do you use the Gentle Cream Cleanser?

Accepted Answer

Apply a small amount of the Gentle Cream Cleanser to the moistened face and gently massage in with circular movements. Avoid the eye area. Then rinse off thoroughly with lukewarm water. Suitable for daily use, morning and evening.

Question 2

Is the Gentle Cream Cleanser also suitable for sensitive skin?

Accepted Answer

Yes, thanks to its mild, creamy formulation, the Gentle Cream Cleanser is also suitable for sensitive skin. It cleanses gently without drying out or irritating the skin. For sensitive skin, a short compatibility test on a small area of skin is recommended before the first application.

Question 3

Who is the Gentle Cream Cleanser suitable for?

Accepted Answer

The Gentle Cream Cleanser is suitable for all skin types – including sensitive skin. Thanks to its mild, creamy formulation, it cleanses the face gently without drying out or irritating the skin, making it the perfect choice for daily cleansing.

Question 4

Does the Gentle Cream Cleanser support my skin's natural pH balance?

Accepted Answer

Yes, the Gentle Cream Cleanser is deliberately formulated to be mild and skin-friendly, so it cleanses the skin gently while respecting its natural acid mantle. This keeps the skin balanced after cleansing and feeling neither tight nor irritated.

Question 5

What does regular use achieve?

Accepted Answer

Even after the first use, the skin feels clean, soft and fresh, entirely without any feeling of tightness. The real value, however, lies in regular use, because gentle daily cleansing is the foundation that allows the subsequent care to absorb and work optimally. This keeps the skin in balance and ideally prepared for the further steps of your routine.

Question 6

What are the delivery times and costs?

Accepted Answer

Every order is sent by tracked delivery and arrives anywhere in the UK within 5–7 working days. Delivery and returns are free of charge.

Question 7

How does the 60-day money-back guarantee work?

Accepted Answer

We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.

Question 8

What payment methods are available?

Accepted Answer

We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.

Question 9

Where are Bionera products manufactured?

Accepted Answer

Our products are made in Germany. At the heart of our skincare range is MossElixir™, an extract from the moss species Physcomitrella patens, which is gently obtained in Switzerland. In this way, we combine the purity of nature with the precision of modern active-ingredient research.

Gentle Cream Cleanser

THE BIONERA GUARANTEE

60-DAY MONEY-BACK GUARANTEE

Gentle cleansing for every day

Gentle for mature and dry skin

Formulated without parabens or silicones

With MossElixir™

Made in Germany

Ingredients

MOSSELIXIR™
EXTRACT

Beetroot

ALOE VERA
EXTRACT

Chamomile
leaves

FREQUENTLY ASKED QUESTIONS

Gentle Cream Cleanser

THE BIONERA GUARANTEE

60-DAY MONEY-BACK GUARANTEE

Gentle cleansing for every day

Gentle for mature and dry skin

Formulated without parabens or silicones

With MossElixir™

Made in Germany

Ingredients

MOSSELIXIR™EXTRACT

Beetroot

ALOE VERAEXTRACT

Chamomileleaves

SHOW MORE

Ingredients

FREQUENTLY ASKED QUESTIONS

MOSSELIXIR™
EXTRACT

ALOE VERA
EXTRACT

Chamomile
leaves