One feature of the Bionera® Gentle Cream Cleanser is its signature ingredient MossElixir™ – a carefully selected moss extract from Switzerland. Instead of harsh surfactants or synthetic additives, the cleanser relies on natural, skin-friendly ingredients and cleanses the skin gently without drying it out. It is also part of the coordinated Bionera skincare system and combines well with the other products – for an all-round harmonious skincare routine.

Yes, all Bionera® products are vegan. In addition, we deliberately avoid parabens, silicones and mineral oils in our skincare. What goes in matters just as much to us as what we leave out.

The Gentle Cream Cleanser cleanses the skin gently and caringly at the same time. It feels creamy and pleasant on the skin and leaves it soft, supple and fresh – without any feeling of tightness.

Unopened, our skincare products keep for at least 30 months, and for 6 months after opening; the decisive guide is the PAO symbol (“6M”) on the packaging. Our gummies carry a best-before date, which is usually one to two years after purchase.

Apply a small amount of the Gentle Cream Cleanser to the moistened face and gently massage in with circular movements. Avoid the eye area. Then rinse off thoroughly with lukewarm water. Suitable for daily use, morning and evening.

Even after the first use, the skin feels clean, soft and fresh, entirely without any feeling of tightness. The real value, however, lies in regular use, because gentle daily cleansing is the foundation that allows the subsequent care to absorb and work optimally. This keeps the skin in balance and ideally prepared for the further steps of your routine.

The Gentle Cream Cleanser cleanses the face thoroughly yet gently: it reliably removes dirt, excess sebum as well as make-up and sunscreen residue, without drying out the skin or straining its natural protection. This leaves the skin clean and fresh, yet pleasantly cared for – ideal for daily cleansing.

The Gentle Cream Cleanser is suitable for all skin types – including sensitive skin. Thanks to its mild, creamy formulation, it cleanses the face gently without drying out or irritating the skin, making it the perfect choice for daily cleansing.

Yes, thanks to its mild, creamy formulation, the Gentle Cream Cleanser is also suitable for sensitive skin. It cleanses gently without drying out or irritating the skin. For sensitive skin, a short compatibility test on a small area of skin is recommended before the first application.

If your skin reacts after use, you should stop using the product. Gently rinse the affected area with water and observe the skin. In case of persistent or severe reactions, it is advisable to consult a dermatologist or a specialist.

We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.

Every order is sent by tracked delivery and arrives anywhere in the UK within 5–7 working days. Delivery and returns are free of charge.

We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.