Frequently asked questions
All questions and answers about Bionera, our products and orders.
Topics
About BioneraProducts & ApplicationOrdering & ServiceAbout Bionera
Where are Bionera products manufactured?
Who are Bionera products suitable for?
Our products are tailored to the needs of mature skin, in women and men alike. Over the years, the skin loses moisture and firmness. This is exactly where our care with MossElixir™ comes in: it provides the skin with intensive moisture, supports the natural skin barrier and helps it stay supple. Beyond that, our products are suitable for anyone who values high-quality, skin-friendly care.
What defines Bionera's formulations?
At Bionera, we combine the best of nature and science. At the centre is our active ingredient MossElixir™, complemented by carefully selected, skin-friendly ingredients. We deliberately opt for a reduced, skin-friendly formula and careful manufacturing in Germany. The result is care that is both high-quality and skin-friendly.
What is special about the Moss Elixir active ingredient?
MossElixir™ is the signature active ingredient of our skincare range and the heart of the formulations. It is obtained from Physcomitrella patens, a particularly resilient moss species that is sourced in Switzerland. This is exactly the strength that MossElixir brings to our care: it provides the skin with intensive moisture, supports the natural skin barrier and leaves a pleasantly soft, well-cared-for skin feel. Mature and dry skin in particular benefits from this rich care.
Products & Application
Are Bionera products vegan?
Yes, all Bionera products are vegan. In addition, we deliberately avoid parabens, silicones and mineral oils in our skincare. What goes in matters just as much to us as what we leave out.
Which skin types are Bionera products suitable for?
Our products are generally suitable for all skin types. Mature and dry skin in particular benefits from the nourishing, moisturising ingredients. As the formulations are deliberately balanced to be skin-friendly, they are also well tolerated by sensitive skin. You can find out which product suits your skin type on the respective product page.
How long do the products last after opening?
Unopened, our skincare products keep for at least 30 months, and for 6 months after opening; the decisive guide is the PAO symbol (“6M”) on the packaging. Our gummies carry a best-before date, which is usually one to two years after purchase.
Can I combine Bionera products with products from other brands?
Yes – the products fit easily into an existing care routine. However, they realise their full potential in combination: the Bionera products are developed as a coordinated range, from cleansing to care, so that the ingredients work together ideally. For the best result, we recommend the Bionera routine as a whole. When combining with high-dose, active ingredients from other brands, gentle application is advisable so as not to overwhelm the skin.
Ordering & Service
How does the 60-day money-back guarantee work?
We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.
What payment methods are available?
We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.
What are the delivery times and costs?
Was your question not listed?
If you have any further questions, you can contact our customer service team at any time. They will be happy to help.

