Frequently asked questions about the Face Cream
All questions and answers about the Bionera Face Cream.
Topics
Product & PropertiesApplication & RoutineSuitability & CompatibilityOrdering & ServiceProduct & Properties
What sets the Bionera® Face Cream apart from conventional face creams?
What makes the MossElixir™ Face Cream special is its namesake signature ingredient: a high-quality moss extract, obtained in Switzerland. Over the years, mature skin loses moisture and firmness, and this is exactly where the cream comes in. It provides the skin with intensive moisture, supports the natural skin barrier and ensures a supple, well-cared-for and vital skin feel.
As care for mature and dry skin, it is specifically tailored to its needs. The formula combines the best of nature and science, is vegan and skin-friendly. As part of a coordinated care system, it unfolds its full potential in combination with the other Bionera products.
How nourishing is the Face Cream, and how does it feel on the skin?
The Face Cream is a rich yet pleasantly light care. Its velvety texture provides the skin with intensive moisture and makes it noticeably supple. Despite its richness, it absorbs quickly without feeling greasy or leaving a film. What remains is a soft, well-cared-for skin feel that lasts throughout the day.
Does the Face Cream contain a sun protection factor (SPF)?
No, the Face Cream does not contain SPF. For additional sun protection, we recommend the Mineral Sunscreen.
Is the Face Cream vegan?
Yes, all Bionera products are vegan. In addition, we deliberately avoid parabens, silicones and mineral oils in our skincare. What goes in is just as important to us as what we leave out.
How long do the products last after opening?
Unopened, our skincare products keep for at least 30 months, and for 6 months after opening; the decisive guide is the PAO symbol (“6M”) on the packaging. Our gummies carry a best-before date, which is usually one to two years after purchase.
Application & Routine
How do you use the Face Cream?
Adding the Face Cream to a routine is easy:
1. Cleanse the face and, if available, apply the serum first.
2. Distribute a hazelnut-sized amount of Face Cream over the face, neck and décolleté.
3. Massage in with gentle, upward strokes until absorbed.
The Face Cream is suitable as both a day and a night cream. In the morning, the sunscreen completes the routine; in the evening, it is the nourishing final step for the night.
When will the first results be visible?
Skincare takes time and patience. With consistent use, first positive changes can appear after just a few weeks. For clear results, regular, long-term use is key. It is worth keeping it up, even if the skin improves only slowly at first. This gives the skin optimal support, so it looks more even and well cared-for.
Can I combine it with other products?
Yes, the Face Cream combines well with other products. It works best in combination with other Bionera products, which are coordinated with one another. For a complete care routine, visit our Routine Builder.
Can the Face Cream be used together with our Mineral Sunscreen?
Yes, the Face Cream can easily be combined with the Mineral Sunscreen. First apply the Face Cream to the cleansed face and allow it to absorb briefly. Then apply the Mineral Sunscreen evenly on top to ensure optimal sun protection.
Suitability & Compatibility
Who is the Face Cream suitable for?
The Face Cream is generally suitable for all skin types. Mature and dry skin in particular benefits from its rich care: it provides intensive moisture and, with our MossElixir™ active ingredient, supports the skin for a supple, vital skin feel.
What should I do if my skin reacts?
If the skin reacts after applying the cream, it is best to stop using it. Rinse the affected area gently with water and keep an eye on the skin. If reactions persist or are severe, it is advisable to consult a dermatologist or a professional.
Is it suitable for sensitive skin?
Yes, the Face Cream is also suitable for sensitive skin. As every skin reacts differently, a short compatibility test is recommended before the first use:
1. Apply a small amount to an inconspicuous area of skin, for example the crook of the arm or behind the ear.
2. Let the cream absorb and observe the area for about 24 hours.
3. If no reaction such as redness, itching or burning appears, the cream can be added to the routine as usual.
Should the skin react after all, stop use and rinse the area with clear water.
Ordering & Service
How does the 60-day money-back guarantee work?
We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.
What are the delivery times and costs?
Every order is sent by tracked delivery and arrives anywhere in the UK within 5–7 working days. Delivery and returns are free of charge.
What payment methods are available?
We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.
Was your question not listed?
If you have any further questions, you can contact our customer service team at any time. They will be happy to help.

