Frequently asked questions about the Face & Body Set
Topics
Product & PropertiesApplication & RoutineSuitability & CompatibilityOrdering & ServiceProduct & Properties
What makes the Bionera® Face & Body Set special?
The Face & Body Set combines facial and body care in one coordinated routine – for well-cared-for skin from head to toe. At its heart is the carefully selected MossElixir™ complex from Switzerland, which connects both creams. Because Face Cream and Body Cream are optimally coordinated, they complement each other ideally and make combining individual products unnecessary. The result is an uncomplicated complete care that provides intensive moisture and leaves a supple, well-cared-for skin feeling.
How nourishing is the Face & Body Set and how does it feel on the skin?
The Face & Body Set cares for face and body equally intensively. The Face Cream provides the facial skin with rich moisture, while the Body Cream cares for dry areas on the body, keeping them supple. Both products absorb pleasantly without greasing and leave a soft, well-cared-for skin feeling. With regular use, the skin appears visibly smoother and better cared for.
Does the Face & Body Set contain a sun protection factor (SPF)?
No, the Face & Body Set does not contain a sun protection factor. For sun protection, we recommend additionally using our Mineral Sunscreen.
Is the Face & Body Set vegan?
Yes, all Bionera products are vegan. In addition, we consciously avoid parabens, silicones and mineral oils in our skincare. What goes in is just as important to us as what we leave out.
How long do the products last after opening?
Unopened, our skincare products keep for at least 30 months, and for 6 months after opening; the decisive guide is the PAO symbol (“6M”) on the packaging. Our gummies carry a best-before date, which is usually one to two years after purchase.
Application & Routine
How is the Face & Body Set applied?
Morning and evening: after cleansing, apply the Face Cream to the face, neck and décolleté. Then spread the Body Cream over arms, legs and other dry areas of skin. Massage in gently until the products are fully absorbed.
When are the first results visible?
Skincare takes time and patience. With consistent use, first positive changes – such as softer, suppler skin – may become visible after just a few weeks. For long-term results, regular use is key.
Can I combine the Face & Body Set with other products?
Yes, the set combines well with other Bionera products, as these are coordinated with one another and complement the care perfectly.
Can I combine the Face & Body Set with sunscreen?
Yes, the products in the Face & Body Set can easily be used together with the Mineral Sunscreen. In the morning, first apply the Face Cream, let it absorb briefly and then apply the Mineral Sunscreen.
Suitability & Compatibility
Who is the Face & Body Set suitable for?
The Bionera® Face & Body Set is suitable for anyone who wants to pamper face and body with coordinated care. The combination of facial care and body care is suitable for all skin types and supports a supple, well-cared-for skin feeling. The set is especially suitable for anyone who values intensive moisture care and an uncomplicated, holistic care routine for the whole body.
Is the Face & Body Set suitable for sensitive skin?
What should I do if my skin reacts?
Skin reactions occur very rarely. Before first use, a tolerance test is advisable: apply a small amount to an inconspicuous area of skin, such as the inner forearm or behind the ear, and observe for 24 hours. If no reaction occurs, the products can be used without hesitation. Should the skin nonetheless become irritated, stop use and seek medical advice if symptoms persist.
Ordering & Service
How does the 60-day money-back guarantee work?
We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.
What are the delivery times and costs?
Every order is sent by tracked delivery and arrives anywhere in the UK within 5–7 working days. Delivery and returns are free of charge.
What payment methods are available?
We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.

