Frequently asked questions about the Eye Cream
Topics
Product & PropertiesApplication & RoutineSuitability & CompatibilityOrdering & ServiceProduct & Properties
What sets the Bionera® Eye Cream apart from conventional eye creams?
The skin around the eyes is the thinnest and most sensitive on the entire face and therefore needs its own, especially gentle care. This is exactly what the Bionera® Eye Cream is designed for: its signature extract MossElixir™, a carefully selected moss extract from Switzerland, provides the delicate eye area with intensive moisture and cares for it noticeably supple – while being gentle enough for this sensitive region. It relies on carefully selected, skin-friendly ingredients, is vegan and, as part of the Bionera care system, combines ideally with the other products.
Is the Eye Cream vegan?
Yes, all Bionera® products are vegan. In addition, we deliberately avoid parabens, silicones and mineral oils in our skincare. What goes in is just as important to us as what we leave out.
Does the Face Cream contain a sun protection factor (SPF)?
No, the Face Cream does not contain SPF. For additional sun protection, we recommend the Mineral Sunscreen.
How nourishing is the Eye Cream, and how does it feel on the skin?
The Eye Cream provides intensive moisture and keeps the delicate eye area supple. It absorbs quickly and leaves a pleasantly light, soft skin feel without being greasy.
How long do the products last after opening?
Unopened, our skincare products keep for at least 30 months, and for 6 months after opening; the decisive guide is the PAO symbol (“6M”) on the packaging. Our gummies carry a best-before date, which is usually one to two years after purchase.
Application & Routine
How do you apply the Eye Cream?
Morning and evening after cleansing, apply a small amount of the Eye Cream around the eyes with your ring finger and gently tap it in until fully absorbed. This helps the delicate skin around the eyes take up the moisture particularly well.
Can I use the Eye Cream under makeup?
Yes, the Eye Cream can easily be used under makeup. Simply let the cream absorb briefly after applying before putting on makeup as usual. This creates a well-cared-for, supple base around the eyes.
When will the first results be visible?
Skincare takes time and patience. With consistent use, the first positive changes can become visible after just a few weeks. For clear results, regular and long-term use is key. So it is well worth staying consistent, even if the skin improves only slowly at first. This gives the skin the best support in becoming more even and well-cared-for.
Suitability & Compatibility
Who is the Eye Cream suitable for?
The Eye Cream is designed for anyone who wants to give the delicate skin around the eyes targeted care – especially mature and dry skin. This is often where tiredness and the first signs of time show first. That is exactly where the Eye Cream comes in: it provides the delicate eye area with moisture and soothing care for a supple, well-cared-for skin feel – a pleasant finish to the daily eye care routine. Thanks to its skin-friendly formulation with our MossElixir™ moss extract, it is also suitable for sensitive skin.
Is the Eye Cream suitable for sensitive skin?
Yes, the Eye Cream is also suitable for sensitive skin. Since every skin reacts differently, a short compatibility test is recommended before the first application:
1. Apply a small amount to an inconspicuous area of skin, for example the inside of the elbow or behind the ear.
2. Let the cream absorb and observe the area for about 24 hours.
3. If no reaction such as redness, itching or burning occurs, the cream can be added to the routine as usual.
If the skin does react, stop using the product and rinse the area with clear water.
What is the difference between the Eye Cream and the Face Cream – and do I need both?
The skin around the eyes is particularly thin, delicate and sensitive – which is why the Eye Cream is formulated to be lighter and milder and is specially tailored to the care needs of this sensitive area. The Face Cream, on the other hand, is richer and designed for the rest of the less sensitive facial skin. Using both together is not a must, but it is ideal: this way, each area of skin receives exactly the care that suits it.
What should I do if my skin reacts?
Reactions are very rare. Should the skin nevertheless react sensitively, stop using the product immediately, gently rinse the affected area with water and seek medical advice if needed.
Ordering & Service
How does the 60-day money-back guarantee work?
We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.
What are the delivery times and costs?
Every order is sent by tracked delivery and arrives anywhere in the UK within 5–7 working days. Delivery and returns are free of charge.
What payment methods are available?
We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.

