Frequently asked questions about the Essentials Set
Topics
Product & PropertiesApplication & RoutineSuitability & CompatibilityOrdering & ServiceProduct & Properties
What makes the Bionera® Essentials Set special?
The Essentials Set relies on MossElixir™, a moss extract from Switzerland that defines the products. Instead of just one cream, the set combines three coordinated care steps: Face Cream, Eye Cream and Night Repair Serum – for a complete routine day and night. The finished products are made in Germany.
How nourishing is the Essentials Set and how does it feel on the skin?
The Essentials Set provides comprehensive care for the face and eye area – morning and evening. The Face Cream delivers intensive moisture and leaves a supple skin feel, while the Eye Cream cares for the delicate eye area gently and intensively. The Night Repair Serum rounds off the routine with a moisturising, fast-absorbing formula that supports the skin overnight. All three products absorb well without feeling greasy and together provide a soft, well-cared-for and pleasantly fresh skin feel.
Does the Essentials Set contain a sun protection factor (SPF)?
No, the Essentials Set does not contain a sun protection factor. For sun protection, we recommend additionally using our Mineral Sunscreen.
Is the Essentials Set vegan?
Yes, all Bionera products are vegan. In addition, we deliberately avoid parabens, silicones and mineral oils in our skincare. What goes in is just as important to us as what we leave out.
How long do the products last after opening?
Unopened, our skincare products keep for at least 30 months, and for 6 months after opening; the decisive guide is the PAO symbol (“6M”) on the packaging. Our gummies carry a best-before date, which is usually one to two years after purchase.
Application & Routine
How is the Essentials Set applied?
In the morning: after cleansing, first apply the Eye Cream to the eye area, then the Face Cream to the face, neck and décolleté. In the evening: after cleansing, first apply the Night Repair Serum to the face, neck and décolleté, let it absorb briefly and then use the Eye Cream.
When are the first results visible?
Skincare takes time and patience. With consistent use, first positive changes may become visible after just a few weeks. For clear results, regular, long-term use is key. Even if your skin improves only slowly at first, it is worth staying with it. This gives your skin the best support in looking more even and well cared for.
Can I combine the Essentials Set with other products?
Yes, the Essentials Set combines well with other Bionera products, as these are coordinated with one another and complement the care perfectly.
Can I combine the Essentials Set with sunscreen?
Suitability & Compatibility
Who is the Essentials Set suitable for?
The Essentials Set, consisting of Face Cream, Eye Cream and Night Repair Serum, is suitable for all skin types and is especially tailored to mature skin. It covers daily care around the clock: moisture and care during the day, targeted support for the eye area, and intensive care overnight. Suitable for women and men alike who want a complete basic routine for morning and evening.
Is the Essentials Set suitable for sensitive skin?
Yes, the Essentials Set is also suitable for sensitive skin. As every skin reacts differently, a short tolerance test is recommended before first use: 1. Apply a small amount to an inconspicuous area of skin, for example the crook of the arm or behind the ear. 2. Let the cream absorb and observe the area for about 24 hours. 3. If no reaction such as redness, itching or burning occurs, the cream can be added to the routine as usual. Should the skin react after all, stop using it and rinse the area with clear water.
What should I do if my skin reacts?
Skin reactions occur very rarely. Before first use, a tolerance test is advisable: apply a small amount to an inconspicuous area of skin, such as the inner forearm or behind the ear, and observe for 24 hours. If no reaction occurs, the set can be used without hesitation. Should the skin nonetheless become irritated, stop use and seek medical advice if symptoms persist.
Ordering & Service
How does the 60-day money-back guarantee work?
We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.
What are the delivery times and costs?
Every order is sent by tracked delivery and arrives anywhere in the UK within 5–7 working days. Delivery and returns are free of charge.
What payment methods are available?
We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.

