The Basic Set relies on MossElixir™, a moss extract from Switzerland that defines both products. Instead of just one cream, the set combines two coordinated care steps: the Face Cream for the entire face and the Eye Cream for the delicate skin around the eyes. The finished products are made in Germany.

No, the Basic Set does not contain a sun protection factor. For sun protection, we recommend additionally using our Mineral Sunscreen.

Yes, all products in the Basic Set are vegan and contain no animal-derived ingredients.

Unopened, our skincare products keep for at least 30 months, and for 6 months after opening; the decisive guide is the PAO symbol (“6M”) on the packaging. Our gummies carry a best-before date, which is usually one to two years after purchase.

After cleansing, first apply the Eye Cream to the eye area and then the Face Cream to the face, neck and décolleté. Gently pat both products in until fully absorbed.

Skincare takes time and patience. With consistent use, first positive changes may become visible after just a few weeks. For clear results, regular, long-term use is key. So do stay with it, even if your skin improves only slowly at first. This gives your skin the best support in looking more even and well cared for.

Yes, the Basic Set combines well with other Bionera products, as these are coordinated with one another and complement the care perfectly.

Yes, the products in the Basic Set can easily be used together with the Mineral Sunscreen. First apply the Basic Set products and let them absorb briefly before applying the Mineral Sunscreen.

The Basic Set, consisting of Face Cream and Eye Cream, is suitable for all skin types and is especially tailored to mature skin. It combines daily facial care with targeted care for the delicate eye area, forming a coordinated basic routine for morning and evening. Suitable for women and men alike who want to provide their skin with moisture and keep it well cared for in just a few steps.

Yes, the Basic Set is also suitable for sensitive skin. As every skin reacts differently, a short compatibility test is recommended before first use: 1. Apply a small amount to an inconspicuous area of skin, for example the crook of the arm or behind the ear. 2. Let the cream absorb and observe the area for about 24 hours. 3. If no reaction such as redness, itching or burning occurs, the cream can be added to the routine as usual. Should the skin react after all, stop use and rinse the area with clear water.

Reactions are rare. If skin sensitivity occurs, stop use, gently rinse the area and seek medical advice if needed.

We offer a 60-day money-back guarantee: you can return our products within the first 60 days of receipt and receive a full refund without having to give a reason for the return. This is our own promise on top of your statutory rights — including your 14-day right to cancel.

Every order is sent by tracked delivery and arrives anywhere in the UK within 5–7 working days. Delivery and returns are free of charge.

We accept cards (all major networks: Mastercard, Visa, American Express and others), PayPal and Klarna.